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Vena-Datasheet-Customer-Support

Vena Solutions - Whitepaper repository

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Vena's Customer Support team is dedicated to ensuring your ongoing success with the Vena product! Our highly trained team of experts is equipped to help you resolve anything from simple user inquiries to rolling out new features or processes. Vena Customer Support Vena Customer Support Plans Vena Solutions offers three comprehensive plans so you can choose the level of service that's right for you. Standard Support Plan Every customer has access to our Standard Support Plan for online and telephone support, including: • 24/7 application monitoring • Help desk phone and email support from 9:00 AM EST - 8:00 PM EST • Unlimited case submissions • Up to 3 Manager or Administrator users to contact Vena support • Maximum first response time of 1 business day • Access to the Vena Customer Portal, online videos, FAQs, user guides, and a community help forum in our knowledge base • A dedicated customer success manager to help recommend products, services, and processes to help you get the most out of Vena Premium Support Plan For after-hours support and accelerated response times, our Extended Support Plan combines all the services of our Standard Support Plan with: • 24/7 Help Desk with on-call telephone support • Maximum first response time of 1 hours for Severity A issues • Up to 5 Manager or Administrator users to contact Vena support venasolutions.com "Vena's support is very responsive and the company clearly cares about the customer experience." Carrie S. Manager, Financial Planning & Analysis | Tacala LLC "Vena customer support is great and very responsive! The training consultants are also very knowledgeable in Excel functions and provide ways to enhance templates and reporting by providing a combination of Vena and Excel solutions." Lori L. Business System Manager | Biola University From Our Customers Visit the Vena Customer Portal for how-to videos, useful tips, FAQs, and to post your questions and features requests.

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